Shipping policy
Shipping Policy
Shipping Rates
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Free Shipping: Orders of USD $59 or more.
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Standard Shipping: USD $5.99 for orders under USD $59.
We aim to ship your order from the warehouse best suited to your delivery address.
Shipping Time
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States (USA) | 7–9 business days |
| Canada（CA） | 7–9 business days |
| United Kingdom (UK) | 7–9 business days |
| Australia(AU) | 7–9 business days |
| Other International Regions | 10–15 business days |
Please Note: We prioritize shipping from the warehouse nearest to you whenever possible. However, due to high demand, certain popular products may be temporarily out of stock at a particular warehouse. In such cases, we may ship your order from another warehouse to ensure fulfillment, which may extend the delivery time by 3–5 days. For time-sensitive needs or to confirm delivery by a specific date, please contact our customer service team for a more precise shipping estimate.
Order Processing
We typically process orders within 1–2 business days, excluding weekends and holidays.
Once your order has been successfully placed, you will receive an email confirmation with your order details. If you do not receive a confirmation email, please check your spam folder or contact us at support@looxtools.com.
We strive to provide a smooth and reliable shipping experience for every customer.
Special Notes
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Shipping Address Changes: If you request an address change after your order has shipped, LooxTools cannot guarantee that the change will be successful. You are responsible for any risks or additional expenses resulting from address changes after shipment.
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P.O. Boxes and APO/FPO Addresses: Standard Shipping is not available for P.O. Boxes or APO/FPO addresses.
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Processing Time: The estimated shipping time listed above does not include the 1–2 business days required to process your order before shipment.
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Delivery Delays: We will make every reasonable effort to deliver your package as quickly as possible. However, additional time may be required due to incorrect or incomplete addresses, customs clearance, or other unforeseen circumstances.
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Shipping Issues: If you experience any shipping issues, please contact our customer service team at support@looxtools.com within 30 days of the shipment date. We will actively follow up and work to resolve the issue.
How Do I Track My Order?
Your shipping confirmation email will contain your tracking number and order details.